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We killed the rat but it ate the cheese

We will start by summarizing the situation and then give more details as we move on.

The issue is we lost data; We lost the database. It wasn't from an attacker but from a disgruntled employee. We did not lose funds to him but, yes, some wallet's private keys were lost with the database, and we are putting together all strategies and cover for all funds lost in those wallets as we are using old backups to recover as much data as we can get.


The Situation

On the 13th of July, we urgently ran into a maintenance mode after we noticed a downtime on the server and this turned out that an unhappy engineer who was leaving decided to eat up the database. He deleted the database and all backups that were on the data server.

Our team of engineers got into the situation not too late but he had deleted the data. Although he could not touch files and funds, we are only left with the option of falling back to old backups that were outside the said server to proceed. We will try not to bother you with too many technical terms here, but we will explain what we have at hand.

Our team has since then, been working hard to utilize every resource we have to recover as much data as possible. While we have to handle legal actions against the fellow, we have considered getting the exchange back up and running the highest priority of all.


The Good News

We were able to recover partial data from previous backups held off the server. This means we are only left with the option of reopening the exchange with the partial data available. The exchange will be re-opened soon and members for whom we have full data will be able to log in right away while we will provide tools that will automatically regenerate other members' data using the partial data we have.


What to Expect

The amount and type of data we have been able to recover have put our members into different categories and whichever category you find yourself, here are what to expect after the exchange reopens:

1. For new members:

New members will be able to register and utilize the exchange with full functionalities available which include deposit, market trading withdrawals, and all other features. Markets will be reopened immediately and activities will continue normally. At least, we are spending this amount of maintenance time to ensure that.

2. For existing members who are able to login immediately:

Due to incomplete data that we have, we are aware that balances data are not really up to date, so, to avoid anyone losing funds, all old balances will be locked. This means members will need to complete a claim form to get locked funds recovered and members are expected to provide true information during this form. We are building some data analytics tools that will analyze the submitted data with the partial data in the system to decide what balances will be released. We will put our best to it for maximum accuracy and in some cases, filed requests may require an admin's manual attention.

We implore all members to provide true and adequate information while filling this form and be patient with us in the event that your request needs to be processed manually by an admin as we will be having a bunch of such requests in the availability of limited human resources. Be assured we are dedicated to getting through with this.

Also, there will be a claim form for deposits that are not reflecting in the balances or not captured at all. Members will also provide all available information for our processing.

3. For existing members who are not able to log in:

Again, due to partial data available, some members will not be able to log in at the early stage of reopening the exchange. However, there will be an account recovery tool provided for members to fill so the system can automatically provide access to their accounts. Likewise here, there will be requests which the system can not handle automatically and those will require the manual attention of an admin. We will put our best efforts into assisting you through this. The system will analyze submitted data and if relevant data are found, the accounts will be granted access. If you are able to gain access to your account using this option, there is still a probability that you will have to complete the balances redemption form to get some of your balances redeemed from the locked balances.

On the balances page, there will be a link to view locked balances and on the locked balances page, members will be able to file a balance redemption request.


To wrap it all up:

We implore the members to accept our sincere apologies that this inconvenience is thrown at them. We have always made the access of our members to their funds our greatest priority. This has been a motivation for us even in times like this. We have because of this been dedicated to ensuring good security on the exchange. Although we survived different attacks, the exchange is still standing and we will not be down for this internal action of disorganization. Rather, we will exhaust all resources to getting the exchange back up and running and provide infrastructure and structure that is immune to such acts going forward.

We also implore all project owners listed here to help with educating their communities about this situation and assure them that the exchange is working hard to ensure all is back to normal.


Beware of Scammers!

To avoid scammers who will want to take the advantage of this situation, we have decided and are committed to getting all the recovery tools accessible right from members' accounts on the exchange. We even intend not to use the exchange's support website for any of these. Also, we will definitely not attend to any of such cases from any other channels including emails, Twitter, nor Telegram. Please be aware of this and take this as a disclaimer. All requests should be made on the exchange. We will make the tools available. Please be patient to get responses from us when you make use of those tools. Don't look for alternatives elsewhere. Finally, we will not be liable for any funds lost to scammers if any member communicates with imposters to get their accounts fully recovered.


New features are coming to SatoExchange.

We were in the middle of the development of a new web front before this happened and we would be happy if the maintenance we went was to launch that new product. We are optimistic this will be launched soon. Also, the exchange's android app is being upgraded and the iOS version will also launch soon.

In the near future, we hope to bring a more conducive and secure environment for trading to our members and traders.


Please bear with us and let's do this together. Stay with us to get through this and everybody will be happy using SatoExchange again.


Thanks and regards.

The SatoExchange Accounts team!

CodePriceVol
SATX0.000000821.97329277-15.46%
DOGE0.000388450.75609421-0.04%
ETH0.997798800.612671010%
XLM0.000009300.08338874-1.27%
MOTA0.000000940.01009118-1.05%
LTC0.099888850.010059220%
SCC0.000036410.00654694-0.24%
DMME0.000000030.00347177-57.14%
WLLO0.000000010.003193610%
XRP0.000024460.00311818-0.16%
DP0.000000060.00191448100%
BTCA0.000000010.001158630%
TRCX0.000000020.0010%
GCG0.000000010.0010%
NANJ0.000000010.000920%
UBEX0.000000100.000545480%
BEFX0.000000010.00050%
HELX0.000000020.000458120%
1MT0.000012000.00037430%
TRX0.000001850.000359010%
BRAT0.000000010.000343520%
DCN0.000000010.00029880%
STQ0.000000010.000280%
nCoV0.000000010.000250%
GFNCASH0.000000010.000111440%
WAVES0.000799570.00010%
UM10.000000010.00010%
VN0.000001850.00010%
TRM0.000000010.00010%
BCH0.0105000100%
XQR0.0000001000%
ETC0.0006600000%
FGP0.0000028900%
OMG0.0000000000%
AXAI0.0000000100%
KIN0.0000000200%
DENT0.0000005900%
AE0.0000000000%
CPC0.0000004500%
SWAT0.0000000100%
INFO0.0000000400%
XTZ0.0003600000%
BTT0.0000000600%
WWTC0.0000000000%
PYRO0.0000000200%
XAUT0.0000000000%
BLNC0.0000000100%
DGB0.0000015100%
XRT0.0000000300%
KAYI0.0000000100%
JST0.0000007500%
LINK0.0006500000%
GRT0.0002942000%
HELP0.0000030000%
B1P0.0000005900%
MMO0.0000004800%
CLOUT0.0000000000%
LAQ0.0000000100%
CST0.0000000000%
EOC0.0002300000%
WIZ0.0000100000%
DPC0.0000000000%
C2O0.0000324300%
VGC0.0000008000%
BTCGW0.0000000400%
GCC0.0000000000%
BTFC0.0000000000%
BTCP0.0000319700%
WEBN0.0000000100%
FREE0.0000000100%
BNB0.0400000000%
ZRX0.0000333300%
BAT0.1333000000%
C4C0.0000000100%
SWAP0.0000000000%
CLDX0.0000000100%
BNC0.0000045000%
iC2S0.0000000100%
BTB0.0000001700%
A0.0000004000%
DET0.0000000000%
KNT0.0000000100%
ELD0.0000000300%
TICO0.0000003000%
SRK0.0000003000%
CodePriceVol
SATX/USDT0.00380000539.61206635-44.11%
BTCV/USDT0.0280000011.30%
BUSD/USDT0.920000010.920000010%
MOTA/USDT0.032023900.565694550%
ANI/USDT0.010000010.410680210%
WAVES/USDT8.010010130.160200180%
CLUE/USDT0.000500000.083333330%
GRT/USDT12.500000000.0391250%
BCH/USDT1500.000000000.0271050%
MMO/USDT0.001000000.000381930%
BTC/USDT38680.9210000000%
BTC/USDC99997.5448870000%
BTC/TUSD9200.0000000000%
ETH/USDT2069.4764000000%
ETH/USDC911.0000000000%
ETH/TUSD0.0000000000%
LTC/USDT151.2345690000%
DOGE/USDT0.2499999900%
TRX/USDT0.0710000000%
XLM/USDT0.4200000000%
XTZ/USDT0.0000000000%
XRP/USDT0.0000000000%
XAUT/USDT0.0000000000%
DGB/USDT0.0000000000%
VN/USDT0.1299990000%
TW/USDT0.0000120700%
CST/USDT0.0000000000%
WSB/USDT253.0820000000%
BNB/USDT246.1200000000%
WIZ/USDT0.0000300100%
BNB/BUSD100.1000000000%
ZOL/USDT0.0001000000%
HUB/USDT93.0000000000%
SHIB/USDT0.0000080000%
ELON/USDT0.0000000800%
ASS/USDT0.0000000000%
CodePriceVol
DOGE0.019879872.3781547620522.27%
HELX0.000000390.08643959-15.21%
GEN0.000000030.035190%
FREE0.000000010.0250%
WEBN0.000000010.01250%
STQ0.000000010.00622580%
REW0.000001500.00503026-86.52%
C4C0.000000010.004807860%
BTCA0.000000150.004468880%
BTCGW0.000000390.0039040%
DGB0.000018020.002757060%
TICO0.000006450.00238650%
TRM0.000000010.002210%
BCH1.711110990.001711110%
PYRO0.000000010.00170785-75%
nCoV0.000000010.001611830%
GCG0.000000430.0013760%
ECR0.000000010.0010%
VN0.000002010.000568830%
BRAT0.000000020.00050%
XRT0.000000010.00050%
DENT0.000001200.000464350%
UM10.000000020.000354160%
XPAT0.000000090.000352580%
ETHMNY0.000000020.000210930%
SWAT0.000000010.000170%
FGP0.000079960.000119940%
DP0.000000890.000104680%
KIN0.000000120.00010%
XQR0.0000001900%
GRVC0.0000015000%
TRCX0.0000001900%
BEFX0.0000000000%
CPC0.0000055600%
XRP0.0003613500%
SRK0.0000008100%
ETC0.0142250000%
OMG0.0000000000%
TRX0.0006999300%
DCN0.0000000100%
XTZ1000.0000000000%
NANJ0.0000000300%
AE0.0000000000%
LTC0.1579882500%
EVI0.0000000200%
TORR0.0000000100%
BTT0.0000006600%
WWTC0.0000000000%
XAUT5.0000000000%
BLNC0.0000000100%
FTH0.0000007400%
ETD0.0000070000%
SATX0.0000018200%
KAYI0.0000020300%
JST0.0020000000%
LINK0.0000000000%
WAVES0.0166483500%
GRT0.0042069000%
1MT0.0017799700%
BTRS0.2990000000%
TTO0.0000014500%
CLOUT0.0000000000%
NEWS0.0007000000%
LAQ0.0000001000%
CST0.0000000000%
EOC0.0000000000%
WIZ0.0001000000%
GCC0.0000000000%
UBEX0.0000024900%
BTCP0.0000000000%
BNB0.8200000000%
ZRX0.0004200000%
BAT0.0005650000%
CLO0.0000149100%
XLM0.0000822000%
CLDX0.0000045000%
BNC0.0100000000%
BTB0.0000099600%
A0.0000011800%
DET0.0000000000%
GFNCASH0.0000001300%
ELD0.0000027000%
CodePriceVol
LTC1999998.7582000050551.303328590%
XLM142.8229000040278.92327432-0.06%
DOGE89999.8310000015221.511146520%
HELX0.538500005050.67169052-4.36%
BTB1.000000004275.0109376442.85%
WAVES6497.693900001754.736033260%
XTZ835.0000000000%
BTT0.6000000000%
DGB49.8096978000%
BCH30021.1000000000%
XRP9999.7499990000%
ETC15998.0000000000%
TRX88.8888888800%
BTCP100000.0000000000%
HUB0.0000000000%
BNB180000.0000000100%
ZRX645.0000000100%
BAT10.5200000900%
CodePriceVol
BTCA/DOGE0.0002998734189.483480520%
DP/DOGE0.0065000069.860279440%
BCH/DOGE6006.0000000129.245736520%
EVI/DOGE0.0000071811.69089123-28.27%
WAVES/DOGE42.120004000.840382950%
KAYI/DOGE0.000010040.009099620%
VGC/DOGE0.070000000.002689140%
SHIB/DOGE0.000022500.000452270%
ECR/DOGE0.0000989900%
CPC/DOGE0.7000000000%
INFO/DOGE0.0031000000%
AXAI/DOGE0.1690849900%
TORR/DOGE0.0000363500%
LTC/DOGE0.0000000000%
BRAT/DOGE0.0009000000%
XRP/DOGE2.0000001100%
DENT/DOGE0.3690000000%
REW/DOGE0.0000000000%
DCN/DOGE0.0000000000%
NEWS/DOGE2.9000000000%
STQ/DOGE0.0000100000%
WLLO/DOGE0.0001435800%
TICO/DOGE0.0575000000%
BTCGW/DOGE0.0049999700%
WHX/TRX0.0266000000%
ANI/BNB0.0001600000%
WHXC/TRX0.0000000000%
WHXC/WHX0.0000306400%
ZRX/DOGE36.0000000000%
XLM/DOGE4.8000000000%
iC2S/DOGE0.0002990000%
XPAT/DOGE0.1189500000%

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